Shop FAQ

All prices are in USD.

Refunds, Returns, and Exchanges

- All sales are final. I do not allow or offer refunds, exchanges, or returns for buyer's remorse. However, if an item you received is not what you ordered, please message me via the contact page or via email at jaycpins@gmail.com (do not instagram DM me).

- I reserve the right to cancel orders and/or remove access to my page for any reason.

Lost or Stolen Packages:

- I am not responsible for lost or stolen packages. I ship all my packages with tracking. However, if a package is marked as delivered but it is unable to be found, please contact your local Post Office. Unfortunately, once I hand packages over to the post office, I have no further control over them.

- If your order is lost in transit, I am unable to assist with refunds. However, I may be able to assist with a replacement depending on stock and inventory on a case by case basis via the contact form on my website or my email at jaycpins@gmail.com.

Shipping:

- I am a Canadian maker, so all orders will be shipped tracked from Canada. Shipping to Canada / US will be a flat rate of $9 USD.

- All orders will be shipped with a tracking number with flat rate shipping. All duties and tariffs should be covered within the shipping cost for orders to Canada and the United States (i.e. you will not have pay any tariffs or duties). I am currently only shipping within CA/US.

- Shipping will take 4-10 business days upon drop off at the post office (you will receive a tracking number and email update).

- Combined shipping requests must be submitted immediately via my contact form or email at jaycpins@gmail.com.

Grading Scale:

- P4P (Pay for Production):

All P4P pins will be MIXED grade and not individually graded. As such, please do not purchase P4P pins unless you are okay with potential minor flaws or defects in the pins.

- A-Grade:

These pins are the best quality available, which should have few or minimal flaws. However, due to the fact that they are handmade, they may still have minor or hardly noticeable flaws, such as light scratches, light plating imperfections, light screen printing imperfections, light scratches, small specks, small air bubbles, or slight discoloration or smudging.

- B-Grade:

These pins may have several noticeable flaws that are more apparent at viewing from an arm's length, such as deeper scratches, large areas of enamel overfill or underfill, major screen printing imperfections or misalignment, major plating issues, or discolored or missing enamel.

Bent or wobbly backposts are not considered during grading of the pin and are assessed to my discretion.

I will do my best to not send out pins I would not want to personally own.